Legal

Privacy Policy

Last updated: September 2026

This Privacy Policy explains what information Mystic Twins ("we," "us," "our") collects when you use themystictwins.net (the "Site"), why we collect it, and how it's handled. By submitting a booking or inquiry through the Site, you agree to the practices described here.

1. Information We Collect

When you submit a booking or inquiry form, we collect:

• Local Consultation form: full name, phone/WhatsApp number, the service you're requesting, and any notes you choose to share about what you'd like guidance on.
• International Inquiry form: full name, country, phone/WhatsApp number, your preferred time to be reached, preferred contact method (WhatsApp or phone call), and your message about what you'd like to discuss.

We do not collect payment information through the Site, as no payment is processed here. We also do not require you to create an account to submit a booking.

2. How We Use Your Information

We use the information you submit to:

• Contact you on WhatsApp or by phone to arrange, confirm, or reschedule a session
• Understand what you'd like guidance on ahead of a consultation
• Keep an internal record of bookings so the Twins and their team can manage scheduling

We do not sell your personal information, and we do not use it for advertising or share it with third parties for their own marketing.

3. How Your Information Is Shared

When you submit a form, a summary of what you entered is sent, via WhatsApp, to the Mystic Twins' admin numbers so a real person can follow up with you. Your booking details are also stored in our booking system (Google Firebase) so the team can track and manage sessions.

If a session time is proposed for a local booking, we send you a one-time confirmation link (a page on this Site) so you can confirm the proposed time yourself.

4. Where Your Information Is Stored

Booking data is stored using Google Firebase (Firestore), a cloud database provider. This means your information may be processed and stored on servers outside Ghana. Firebase maintains its own security and data-handling standards as a service provider; our access to your data is restricted to the Mystic Twins' admin team.

5. How Long We Keep Your Information

We retain booking records for as long as reasonably needed to manage scheduling, maintain a history of past consultations, and respond to any follow-up you may have. If you'd like your information deleted sooner, see Section 7 below.

6. Data Protection Act, 2012 (Act 843)

As a Ghana-based service, we aim to handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843), which is administered by the Data Protection Commission. Under the Act, you have rights over your personal data, including the right to know what's held about you, to request correction of inaccurate data, and to request deletion.

7. Your Rights & Choices

You can, at any time:

• Ask us what information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your booking information
• Withdraw from further contact by letting us know via WhatsApp

To make any of these requests, message us on WhatsApp using the numbers on the Site, or use the contact details in Section 9.

8. Cookies & Third-Party Services

The Site loads fonts from Google Fonts and uses Google Firebase for booking storage. These services may process minimal technical information (such as IP address) as part of normal web delivery. We do not run advertising trackers or analytics cookies on the Site.

9. Contact Us

For any questions about this Privacy Policy or your information, reach out via WhatsApp at +233 24 790 3263 or +233 24 790 3268.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "last updated" date.